Customer Service Officer - Sewb

**This position is authorised under the special provisions of the Equal Opportunity Act (Vic) because Mallee District Aboriginal Services considers Aboriginal and/or Torres Strait Islander people are the most qualified persons for this role. A Certificate of Aboriginality is required.
The SEWB Customer Service Officer will be the first point of contact for all MDAS clients and community members of the organisation and will primarily be responsible for providing a high level of quality Customer Service to all persons accessing services through our SEWB Department. Customer Service Officers will be responsible for a wide variety of tasks such as referring inquiries on to the appropriate service/people, maintaining records, accurately recording and forwarding messages and scheduling appointments/meetings. In addition, Customer Service Officer must exercise appropriate judgment and discretion in supporting the SEWB Manager and Leadership Team’s calendar, inbox and all incoming calls. The role is also responsible for coordinating the management of administration, communication and workflow between the Manager and a diverse range of internal and external stakeholders.  

Key Selection Criteria:
Demonstrated patient/client-focused approach in service provision with genuine empathy and interest in their needs.
Ability to represent all MDAS SEWB Services in a confident and positive manner including always being well presented, friendly, courteous and obliging, working efficiently with the ability to take direction from Senior Staff.
A demonstrated ability to effectively communicate with Aboriginal\Torres Strait Islander people, with well-developed communication and interpersonal skills.
Proven ability to exercise discretion at all times and, in particular, when dealing with confidential issues.
Proven ability to operate a personal computer, utilising word-processing, spreadsheet and database software and proficient keyboard skills, the ability to create, revise, edit and produce documents with regard to accuracy, quality and given instructions.
Demonstrated strong organisational abilities, interpersonal and communication skills.
Proven ability to work independently and within a team environment with excellent written and verbal communication skills.
Demonstrated knowledge of Confidentiality within a similar role.
Take action to provide services that are inclusive of Aboriginal people and engage in learning about other cultures to better establish relationships and improve services.

Qualification/s:
Relevant qualification in business administration or related field or the willingness to undertake.

Other Screening Requirements:
A current Drivers Licence that allows you to drive in Australia.
A current Employee Working with Children Check card.
A current National Police Check.
Covid-19 Vaccination Certificate and Booster information (or evidence of a valid medical
exemption).

Applications for this position close Monday 18th March 2024.

Applications must be accompanied by a cover letter addressing the key selection criteria and a resume.

All applications must be submitted by the due date Late applications will not be considered.