Customer Service Officer

We have an exciting opportunity for a Part-Time/4-day-per-week Customer Service Officer to join our team at Willoughby City Council until December 2024.

About us

When you join Willoughby City Council you join a close-knit team with a big impact. We are dynamic, diverse and future-focused. We value team players who are willing to roll up their sleeves and get the job done. We serve the community and make it our job to make people’s lives better. It’s all in a day’s work.

You’ll have the freedom to grow in your career alongside likeminded people who will support you every step of the way. You’ll be part of our transformation as a Council and shape the future for the residents of Willoughby. And you’ll do it all from a thriving hub in Sydney, in the culturally-rich area we are so proud to call home.

About you

You’re still finding your feet in your career and you’re looking for an organisation where you can learn from the best.  You want to make a difference, to add value and to enhance the lives of real people.  You’ll get that – and more- at Willoughby City Council. 

We’re small enough to feel like a family but big enough to offer diverse opportunities and work environments.  As a tightknit team, we take an active interest in your development. More than that, we lay it all on the table to teach you everything we know.

No two days are the same at Willoughby City Council.  In our Customer and Corporate team, you’ll need a broad set of skills and an eagerness to learn.  As a customer-facing team member, you’ll respect the diversity of our community and be committed to leaving things better than you found them.

Collaboration is how we do things.  We work together and always share our achievements.  The work we do is important.  And as a member of our team, you’ll wear that with pride.

About the role

The Customer Service officer will provide high-quality customer experiences to members and visitors of the Willoughby City Council.  The Customer Service centre acts as the single point of contact for all of Council’s customer enquiries. 

This role is responsible for enquiries ranging from Council’s services including Development applications and Construction certificates, Waste services, Rates, Animal registrations, Infrastructure repairs and maintenance, Bushland and methods of payment.

Requirements 

• Excellent Customer Service and communication skills
• Reliable, motivated, shows initiative and commitment to continuous improvement 
• Strong interpersonal and problem-solving skills including an ability to negotiate and resolve conflict in a professional manner
• Accept and process all payments for Council’s services and undertake accurate end-of-day banking procedures
• Basic computer skills and the ability to navigate multiple computer systems

How to apply 

Apply now to join us at Willoughby City Council where you can add value and be valued for the meaningful work you do.

When you work at Willoughby Council, you will work with a diverse group of like-minded people who have people and the community at the forefront in everything we do. Check out our employee benefits on our careers page to see:

• Where you can look after yourself and your loved ones
• Where you can enhance your wellbeing
• Where you can grow, develop and be part of a team

https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers

Enquiries:  Contact Dylan Albuquerque – Customer Experience Lead - +61 2 9777 1000

Applications must address all of the key responsibilities outlined in the Position Description.

Please note being fully vaccinated for Covid-19 is a requirement prior to commencement of employment with Willoughby City Council, except where a medical contraindication certificate is provided.

Successful candidates may be required to undertake pre-employment screening including police and qualification checks.

Applications close: 11.30 pm, Sunday, 28/04/2024

Please note recruitment activity may commence before the closing date.