Customer Service Officer

Company: Marsh
Description:
We’re Recovre
Our mission is to protect and promote possibility - for everyone. We’re driven to make a real impact, operate with trust and respect the diverse perspectives of our team in everything we do. We care about helping people thrive every day. Its life-changing stuff.
Our team values building human relationships and connections beyond rehabilitation. From injury prevention to health promotion and on to rehabilitation - we are committed to helping our clients reach exceptional health outcomes and are proud to make a difference by helping Australians to thrive every day.
Customer Service Officer
Position Purpose

• To provide high quality Customer Service to Recovre customers and internal stakeholders.
• To provide a high level of Customer Service to consultants and Managers to drive productivity and efficiencies.
• To respond/action emails as they come into the hub inbox in a timely manner.

What is in it for you?

• Leading training and development program
• Build and develop your administrative skills
• Professional environment where your career path really matters and is supported in our global organisation with on-going career development opportunities
• Great team environment with energetic and supportive colleagues
• Genuine work life balance

In this role you will be responsible for:

• Customer service – External customers;

• Develop and grow strong external customer relationships.
• Promote of culture of improvement within the CSO team through process improvement or efficiency.
• Understand the range of Recovre services to support the business where appropriate.
• Customer service – Internal customers/Support to consultants and Managers;

• Assist consultants and managers to provide an excellent level of service to our customers and generate repeat business.
• Search for and communicate ways to improve Customer Service
• File management – including assisting with consultant case activities where appropriate e.g. funding requests

• General Office Administration;

• Undertake relevant administrative tasks to ensure office runs smoothly and staff are able to undertake their daily tasks.
• Ensure high productivity of all staff through efficient and well organised administrative processes and activities.
• Manage invoices including equipment invoicing, supplier and contractor invoices in procurement.
• Document management;

• Ensure appropriate and efficient document management including file make (where applicable), storage/archiving and retrieving files.
• Undertake and produce relevant documentation via typing and word processing activities as requested.

• Report generation;

• Generate reports as required for customers or internal reporting, e.g. outcomes, productivity, BI tool, Workcover/Insurer Statistics/reporting.
• Review relevant reports to ensure high level of Customer Service i.e. unallocated cases.
• Project /Specific task management;

• Undertake project work as negotiated with Team Leader and state / regional manager e.g., Case management system roll out.

We would like you to have:
Essential:

• Superior Customer Service skills
• Good knowledge of office administration.
• Team player.
• Excellent written and verbal communication skills.
• High attention to detail.
• Excellent time management skills.
• Strong MS office and keyboard skills and knowledge of programmes /systems.
• Proven ability to prioritise.
• Planning and organising.

Desirable:

• Knowledge of Workers’ Compensation industry and/or other relevant legislation, services.
• Confidence and resilience in taking and managing phone calls.
• Past experience in a corporate environment would be advantageous given our position within the Marsh Australia business and daily use of their internal systems.

About Marsh:
is the world’s leading insurance broker and risk adviser. With over 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: , , , and . Follow Marsh on Twitter ; ; ; and .
Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.
Marsh is proud to be an accredited , and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit and search “Marsh” under endorsed employers.