Customer Service Officer

About Our Client: Our client is a leading provider of insurance solutions dedicated to safeguarding customers in their time of need.

Role Overview: As a Customer Service Representative, you will play a vital role in delivering outstanding Customer Service and managing key controls in vehicle repairs, ensuring optimal outcomes for our clients customers.  You will independently manage operations, coordinate hire car management, towing activities, and minimize costs.

Key Accountabilities:

• Independently manage Assessing & Repair Centre operations within strict deadlines.
• Provide timely updates to customers.
• Proactively coordinate hire car management.
• Efficiently handle towing activities and associated costs.
• Administer customer pathing, assessing, repair, and total loss processes.
• Minimize leakage through effective hire car duration management.
• Take ownership of claims progression and resolution.

What you will bring:
To be successful in this role, you will be passionate about providing exceptional Customer Service throughout every interaction. You will be a quick learner who thrives in a fast-paced environment and can adhere to company policies to provide an exceptional experience. You will also bring:

• Exceptional Customer Service engagement, while being able to prioritise work.
• Ability to establish and develop professional relationships across the different business units.
• Team mentality, who is happy to support colleagues when needed to achieve outcomes for the overall team.
• Strong written and verbal communication skills.
• Strong computer literacy skills.
• Analytical and problem-solving skills.

Perks & Benefits:
This is a chance to kickstart your career in a large and growing organisation! In addition, you will have access to a range of benefits including the below:

• Located in North Lakes - free onsite parking and convenient access to public transport.
• Additional leave days.
• Paid parental leave and other parental benefits.
• Development opportunities through internal programs and online courses.
• Reward and recognition schemes for high performance.
• Access to employee benefits and discounts across various areas.
• Salary between $60-65k + superannuation.