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Form of workWelcome Aboard!
We are looking for casual Customer Service Officers to join our team!
Our Group
Skytrans has a long and distinguished history in Queensland with our head office based in Cairns. With a high performing customer focused team, our airline and fleet of Dash-8 and Cessna 208 take to the skies each day with pride and enthusiasm.
As Queensland’s leading regional aviation operator, we are committed to delivering the highest level of safety whilst ensuring excellent Customer Service for all our passengers. Through our Regular Public Transport (RPT) routes and charters flights, we seek to support the needs of all communities within regional, rural and outback Queensland and the Torres Strait.
We have recently been purchased by Avia Solutions Group and are planning to expand into jet operations later this year. This is an exciting time to join Skytrans!
Who You Are
You will be a professional and presentable team player with a passion for excellent Customer Service. You must be detail focused and able to provide practical solutions to arising issues. You will be looking for a role where you can have fun whilst demonstrating your professionalism and your flair for working with people.
What You Will Do
Reporting to the Base Manager, the role is offered on a full-time basis and will typically see you:
• Responsible for providing passenger support at check in at both the General Aviation and Domestic Airports, including the issuing of airline tickets and marshalling of passengers to and from aircraft
• Managing remote station paperwork (administration – manifests, passenger statistics, invoicing, cargo/freight)
• Ordering of fuel at remote stations upon request
• Managing cargo bookings for NHS and Animals etc.
• Ordering of equipment and stock (bag tags etc.)
• Assist with special requests, seats and meals, wheelchair, exit row seating, medical requests
• Schedule change and disrupt management call outs as well as disrupt management at the airport (e.g. meal vouchers, coordinating outstations and providing information to disrupted passengers)
• Thorough and accurate information to be provided to internal and external customers
• General administrative processes using Microsoft Office software, AmeliaRES and Air Maestro
• Generating manifests for outports
• Completing the internal freight manifest generation process for all ports.
• Generating preliminary documents e.g. manifests, SSR’s
• Liaising with agents in outports and providing them with administrative support
What You Need to Succeed
• Minimum two (2) years’ experience working in a customer facing service position
• Capable of maintaining effective relationships with stakeholders internally and externally
• Capacity to work independently with minimal direction and collaboratively in a team environment
• Well-developed written and verbal communication skills
• Dangerous Goods Certificate or the ability to obtain
• Ability to obtain an Aviation Security Identification Card (ASIC)
• Ability to pass random and routine drug and alcohol screening for employment purposes
Please note: Applicants must be eligible to live and work in Australia as either a citizen or permanent resident and be able to attend and successfully pass pre-employment drug and alcohol pathology screening. Skytrans is committed to equal opportunity employment through fair recruitment practices.
