Customer Service Officer/Quality Control

About LP StratiCo 

Due to an expanding portfolio within the construction insurance industry, we have a newly created opportunity for an experienced and proactive Customer Service Officer to join our team.                                                                                                             

We are seeking a talented individual to fit into our collaborative culture and to be the face of our Customer Service and administrative support functions.

Why Choose LP StratiCo?

• Career Growth Opportunities: We provide opportunity for growth and personal development within our business. 
• Team Culture: Our company believes in creating a positive and friendly team culture and environment. 
• Support and Collaboration: Our work environment encourages collaborative work, sharing knowledge and ideas to support you, a member of the team.

Key Responsibilities: 

• Answering phone calls and delivering exceptional Customer Service
• Conducting quality control Customer Service audits
• Responding promptly and accurately to enquiries (face-to-face, phone, and email)
• Liaising with customers and clients on a daily basis and providing necessary updates on our platforms
• Completing client feedback QA's following the completion of claims
• Liaising with external contractors and clients 
• General administrative support duties

Qualifications/Experience Required:

• Minimum 1-2 years in a similar role
• Excellent communication skills 
• Strong multitasking skills and the ability to thrive under pressure
• Demonstrated time management capabilities
• Autonomy and teamwork skills
• Proficient computer skills
• Strong work ethic and attention to detail
• Accurate data entry capabilities
• Professional presentation and a positive and proactive attitude