AddressCustomer Service Officers
1 x Full-Time Permanent and 1 x 8-month Term
As the first point of contact, Armidale Regional Council is seeking Customer Service professionals who are committed to providing positive customer interactions and experiences. If you are experienced in Customer Service with a passion for continuous improvement, upholding Council values and positively embracing change, then this opportunity should interest you.
Based between Armidale and Guyra, no two days are the same. Responding to a diverse variety of phone, email and customer facing enquiries, you will be trained and supported to enable you to resolve these enquiries efficiently. You will be required to undertake cashiering duties, data entry, administration and will maintain up to date knowledge of Council projects and routine processes.
We have two positions on offer - one full-time permanent position and the second, an 8-month term position. Please note your preference in your application.
About you
Council is focused on developing a strong culture by embedding values of wellbeing, inclusion, commitment and transparency into everything we do. This is at the heart of how we work. The right person for the job is able to live these values, call out others where they aren't, and 'walk the talk'.
We want to hear about you! So in your application, tell us about…
Why do you want to work at Armidale Regional Council?
What makes you the best person for the role?
Your qualifications and experience relevant to the role.
Please note:
Only the three questions above need to be addressed in your application, however your resume and cover letter will be assessed against the full list of Essential Criteria located within the attached Position Description
You will also be required to attach PDF copies of your Qualifications, Tickets &/or Accreditations to your application.
We want you to enjoy working at Armidale Regional Council as much as we do, so here’s what’s included:
Salary from $ 65800 per annum (plus 11% superannuation) based on a 35 hour week.
Flexible working provisions and a 9-day fortnight
Long service leave after 5 years
Generous leave entitlements
Gym discounts
Are you ready to be part of reviving the region and join the Customer Experience Team?
If you require further information on the role, please contact Kate Shannon, Customer Service Team Leader on 0476 882 *** during business hours for a confidential discussion.
Armidale Regional Council is an inclusive employer that does not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
***How to apply***
Please apply by 11.30 pm, Sunday, 14 April 2024.
To submit and complete your application, you must click "Next" at the bottom of each application page.
