AddressExciting times are ahead as we are growing our Customer Support Team!
As part of the Customer Support team, you will be looking after the onboarding process of our customers. We want to ensure we offer our customers a smooth transition when they join Red Energy.
Our team is both customer facing and back of house processing, you will be navigating your way through inbound/outbound phone calls. These calls can include sales verifications & assisting customers with their onboarding experience.
You will need:
A Customer Service background
To be able to navigate multiple systems and databases whilst talking to customers on the phone
A strong customer focus and great communication skills
The ability to build and maintain great relationships with internal and external stakeholders
A willingness to learn, develop and self motivate to assist with other areas of the business
We're offering full time permanent opportunities to join our award-winning team that works on a rotating roster between the hours of 8:00am - 8:30pm Monday to Friday, and currently 1 in 4 Saturdays between 9:00am - 5:30pm with a day off during that week.
You will also benefit from our 2 weeks in office training with our fantastic learning and development team to feel comfortable and confident in your new role!
The Perks:
Flexibility to work from our hybrid model
Potential to earn a KPI based bonus on top of your salary!
The option to purchase an additional 4 weeks of leave .That’s up to 8 weeks per year!
Ongoing support, training and development for you to build a career within the team and wider business
Highly driven values based company that looks after its people and where diversity is openly celebrated
If this sounds like the right role for you - Apply now for our March intake!
About Us:
We are passionate about providing award-winning Customer Service to over a million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. We continue to win award after award for our service to our customers - 13 consecutive Canstar Blue Awards fo
