Customer Service / Operations Administrator

The Role

TheCustomer Service Coordinator / Operations Support Administrator will liaise with the service team and Site Management to support tasks such as PPM and Reactive Allocation, Tracking, Reporting and Escalating; timesheet review and reporting and service P.O management.

This role is based in Williamtown, NSW.

• Support the Finance and Accounts Team
• Complete the maintenance co-ordination / allocation of tasks such as Planned Maintenance and Reactive Maintenance across multiple services and contracts ensuring the successful and complete lifecycle of tasks within the CMMS systems
• Ensure the quality of the data and records pertaining to assets and maintenance, keeping records updated
• Operate the internal helpdesk line, answering calls from engineers and client service desk and updating tasks as required
• Closing out work orders, enter close off number & perform necessary checks to move PO to Approved by Team leader status
• Liaising with technicians day-to-day to ensure SLA performance is to KPI
• Ad-hoc administrative duties

Skills and Experience

• General knowledge of maintenance activities
• High level of computer skills, specifically within Microsoft Excel and ability to learn new programs
• High level written and verbal communication skills
• Desirable - Training in an OH&S, QA and environmental related discipline

Benefits

BGIS offers Career Development opportunities through Career Boost Program, excellent Company Benefits and an exceptional Employee Recognition Program.

• Opportunity for Career Progression
• Training Provided
• Supportive Team Environment
• Multitude of Employee Discounts
• Paid Volunteer Leave
• Paid Parental Leave
  

Culture

At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.

About Us

BGIS has over 8000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate and technical services. We are focused on delivering innovative service solutions for our clients.

Our organisation manages more than 50,000 facilities, including corporate offices, universities, schools, hospitals and stadiums, and we are regarded as a world leader in the management of data centres and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education and Utilities.

Further information is available at apac.bgis.com