Customer Service Rep

Smithfiled location
Monday to Friday – rotating Saturdays paid at OT
$55k-$568k per annum plus OT penalties
Easy access and on site parking available
We are currently seeking an experienced Customer Service Officer to support the daily operational needs of a large transport and distribution business.
The successful candidate must have prior experience in a similar fast paced environment and a working knowledge of administrative practices. You will need to effectively apply these skills and demonstrate a firm understanding of Customer Service practices and general clerical support duties.
Primary Roles and Responsibility
Uphold and lead by the organisational Mission statement, company objectives, and promote this to fellow colleagues
Ensure all Visitors are inducted and fully understand the site rules.
Ensure a high degree of accuracy in entry of data into company programs
Maintain efficient and effective operations in the service centre
Resolve and document the complaints as per defined processes and standards
Ensure all instances of service failure or loss or damage to customer goods, are thoroughly investigated and documented
Ensuring high standards of Quality are maintained, promoting safety policies and procedures on an ongoing basis
Liaise with other work areas to seek and provide information relating to daily operations
Constantly review daily plan to ensure service level KPIs are achieved
Attend and contribute to meetings that relate to this position
Understand the requirements of HACCP
Entering of transport & warehouse bookings into system
Freight investigations
Answering phones and email queries
Monday to Friday (starting times between 7am to 10am – rotating roster)
Be apart of shared working Saturdays & Public Holidays
To be successful you will need to demonstrate:
A strong Customer Service orientation
Ability to build effective relationships, internally and externally
Ability to deal difficult customers
Active listening and learning skills to comprehend ideas and to understand the implications of new information by identifying and resolving complex problems
Excellent organisational skills and effective communication skills
Ability to meet deadlines and handle pressure / customer demands
Be self-managed, motivated and energetic to create a great customer and team experience
Demonstrated effective oral and written communication skills
Strong IT skills: ability to use the computer for logistics related applications including transport and/ or warehouse management systems and Microsoft 365 applications such as outlook, word and excel
Ability to work under pressure and still produce results
Ability to be agile and flexible
If you would like to apply for this role, please click the apply now button or email Hannah Limond at hlimond@lpcommercial.com.au. Please note, only shortlisted candidates will be contacted
LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services
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