Customer Service Representative

Australian Aerospace Engineering is a locally owned, multifaceted aviation engineering business with an outstanding reputation for quality and Customer Service. AAE supplies aviation parts and hardware to an impressive and established customer-base nationwide. Our proven track record of providing a superior customer experience has resulted in sustained business growth and the necessary expansion of our Customer Service team.
 We are seeking an organised and experienced Customer Service Representative to work with our established team striving to achieve customer satisfaction through every interaction. 
To succeed in this role, you will require:

• Excellent Interpersonal skills
• Excellent written and verbal communication skills
• Excellent computer skills including MS Office applications
• High attention to detail
• The ability to work independently but also as a team player
• A desire to meet customer expectations
• A focus on quality 
• Initiative and problem-solving skills
• Strong work ethic and organisational skills
• Relevant industry experience and knowledge of products would be an advantage.

The key responsibilities include:

• First point of contact for AAE’s customers via phone and email providing them with professional service and support on AAE’s extensive product range
• Responding to requests for quotes
• Processing purchase orders
• Build and maintain excellent customer relationships
• Accurate record keeping of products, pricing and customer account details
• Adherence to AAE’s AS9120B Quality Management System
• Work with the leadership team to execute customer engagement initiatives
• Work with the Customer Service Manager to maintain and report on Customer Service metrics, including on time delivery of quotations and sales performance
• Work with the warehouse team to ensure customer expectations are managed
• Provide assistance to management and connected teams as required

Located at Albury Airport, this permanent part-time position is available for immediate start. Hours are somewhat negotiable to help you achieve your work/life balance. There is scope to increase hours in the future. You will enjoy working in a professional and positive environment with the excitement of a growing business that wants you to join them on the journey.

For further information and a confidential discussion please call MP Training and Recruitment during business hours on 02 60579***

To apply for this position go to www.mptrainingandrecruitment.com.au and upload your resume.