AddressProvides customer service support to customers utilizing effective relationship management skills.
Key Responsibilities:
• Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction
• Resolve complex customer service activities including investigating and performing root cause analysis under direction and supervision
• Process customer returns and monitor to ensure the product is received
• Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives
• Other incidental duties; Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts
Education and Experience:
H.S. Diploma or equivalent 2 years experience previous related experience Required or
Bachelor's Degree Preferred
Additional Skills:
• Good computer skills including usage of MS Office Suite
• Experience with an ERP software (e.g., JDE)
• Good written and verbal communication skills and interpersonal relationship skills
• Ability to work in a fast paced environment
• Substantial knowledge and understanding of Edwards policies and procedures
• Moderate knowledge on Edwards products and customers
• Good computer knowledge in ERP application (e.g., JDE)
• Ability to manage confidential information with discretion
• Excellent customer service skills with ability to negotiate and resolve difficult situations
• Excellent problem-solving skills
• Ability to build and maintain strong relationships across the organization to influence and achieve objectives
• Strict attention to detail
• Must be able to work in a team environment under minimum supervision, including inter-departmental teams and with other departments
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
