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SalaryIt’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australia and New Zealand for all things storage.
National Storage is a highly successful ASX200 company and was categorised as an ‘essential service’ providing ongoing job security and certainty for our people during the pandemic.
Our business is growing at rapid rate and we are seeking multiple driven/motivated Customer Service Representatives to join our paramount Contact Centre team based in our Australia Head Office.
The Role:
Reporting into the Contact Centre Supervisors for Australia, our Customer Service Representatives are vital to our success. You will collaborate with our New Zealand Contact Centre to deliver the best possible customer experience!
Key Responsibilities Include:
- Creating a great first impression for our customers! Coordinate and respond to customer enquiries in a timely, professional, and courteous manner across our various multimedia channels (email, webchat, and phone).
- Deliver high quality Customer Service by providing general information and professional advice in a friendly way whilst ensuring our customers’ needs are met.
- Promote National Storage's brand and products to increase conversions such as insurance, storage space and vehicle hire.
- Proactively build relationships within all levels of the business with a key focus on our Storage centre teams.
- Achieve individual targets and great call quality.
Benefits of Working with Us:
- Permanent role with an industry leader and ASX 200 listed company.
- Join One of Australia’s Highest Paying Contact Centres.
- Uncapped Incentive Opportunities.
- Rosters that support a great work-life balance.
- Structured training with a continued focus on development.
- Onsite car park included.
- Company paid parental leave – 16 weeks for eligible employees.
- Discounts on a range of storage services including units and merchandise.
- Unique wine offers and discounts through our subsidiary company Wine Ark.
- 24-hour wellbeing support for you and your family through our Sonder partnership.
- Reimbursements for approved wellbeing services under our Exhale program.
- Exclusive discounts on a range of leading retailers, hotels, restaurants and more.
- Ability to earn referral incentives.
About You:
- Building relationships comes naturally to you and is matched with a passion and interest for helping people.
- You have excellent written and verbal communication skills with the ability to be empathetic, negotiate and influence.
- You thrive when working in a team environment but also excel working autonomously.
- You have a motivated and proactive approach to your role and are a team player.
- Proficient at using technology and multitasking between different systems.
*Full time shifts working Monday - Friday, or Thursday - Monday. Please specify availability in your application*
Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
