Customer Service Representative

Are you ready to be part of an innovative and trusted mortgage management team? Vast Capital Mortgage Management (VCMM) is currently seeking a diligent Mandarin & English-speaking Customer Service Representative to join our dynamic team.

About VCMM

Established in 2013, VCMM has been a respected presence in the Australian mortgage market, recognized for its innovative, trustworthy, and solution-oriented approach.

Tasks & responsibilities

1. Provide timely and effective responses to customer enquiries via phone, online chat, and email, delivering exceptional Customer Service.
2. Maintain detailed records of communications with internal and external parties for each enquiry, including email correspondence, call recordings, and online chat transcripts.
3. Handle post-settlement construction progress payment enquiries efficiently.
4. Collaborate with internal and external stakeholders as needed.
5. Assist with data entry tasks when required.
6. Other ad hoc duties as requested by the supervisor

Skills and experience

1. Exceptional proficiency in communication, adept in both English and Mandarin, coupled with a friendly and approachable demeanor.
2. Demonstrated organizational prowess, a high level of accountability, and strong problem-solving capabilities.
3. Familiarity with CRM systems or a rapid learning aptitude.
4. Experience in finance, accounting, or real estate, particularly in the mortgage industry, or an educational background in accounting or finance, is highly regarded.

Benefits

1. Collaborative Team Environment: Thrive in a friendly and supportive work environment that values teamwork.
2. Promising Career Prospects: Join us during our expansion phase and benefit from numerous growth opportunities.
3. Convenient Work Location: Enjoy the central location of our Sydney office, with easy access to train and bus stations for a hassle-free commute.