Customer Service Representative

At MATE, we are the everyday people, providing products and services consumers need, delivered with the value and service they deserve.

An exciting opportunity is available for a Customer Service Representative to work in our customer happiness team based in Western Sydney.

This role aims to deliver a high level of service by:

• Solving problems;
• Working towards a resolution that meets customer expectations;
• Ultimately, providing phenomenal Customer Service.

As a Customer Service Representative, you will be expected to work a 40-hour week, days of operation - Monday to Sunday. This position will cover rotating shifts within the hours of 8:30am – 10pm. Annual Salary plus Super, paid monthly. Annual salary plus super, paid monthly.

* Must be available to work either Saturday or Sunday. *

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude towards customers at all times;
• Responding promptly to customer inquiries;
• Communicating with customers through various channels;
• Acknowledging and resolving customer complaints via a defined complaints process;
• Learning and maintaining knowledge of constantly evolving MATE products and services;
• Keeping records of customer interactions, transactions, comments, and complaints;
• Communicating and coordinating with colleagues as necessary;
• Ensuring customer satisfaction and providing professional customer support.

Customer Service Representative Requirements:

• High school diploma or equivalent;
• Be able to work 40-hour weeks on rotating shifts, must include either Saturday or Sunday;
• Ability to stay calm under pressure;
• Fluent in English and comfortable using computers;
• Present professionally with respect to clothing, personal hygiene and appearance;
• Experience working in a call center environment is preferable;
• Training is provided, and previous experience in technical support is not required.