Address
Form of work Your new company Exciting 7 week temporary opportunity to work for a Global Company within their Customer Care team based in Baulkham Hills. Your new role
Promptly handling a high volume of inbound customer calls and managing customers' enquiries, complaints or feedback via phone and Email.
Responding to enquiries and/or complaint investigation by assisting in the gathering of information and opening cases in Salesforce
Following up on missing/delayed orders
Identifying and assessing customers needs to ensure satisfaction
Escalating product safety issues, or issues of commercial sensitivity including trends
Work proactively and collaboratively with internal departments to deliver the highest standard of Customer Service. What you'll need to succeed
Experience in a similar call centre/customer care role with high volume calls
Must have SAP and/or Salesforce experience (must have at least one)
Call Centre experience essential
Strong data entry skills (speed and accuracy)
Proven experience managing customer complaints; ability to identify, investigate and resolve complaints as quickly as possible What you'll get in return
7 Week Temporary Position
$33-35 p/h + super (experience dependant)
Onsite Parking
Monday - Friday - no weekend work and standard office hours
Supportive and fun team culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to **************@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Please click here to apply.
