Customer Service Representative

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Metalcorp business in our Geelong team as a Customer Service Representative. Metalcorp is a leading rural Australian steel distributor, supplying brands for the land through our branches and stockists across Australia.

In this diverse and challenging role, you will become a key member of the team, managing customer enquiries via phone and email as well as face to face.

You don’t have to come from a steel background – benefiting from hands-on, real time learning with support from our experienced team, our onboarding program will teach you all the product knowledge you need! Perhaps you’ll bring your Customer Service experience from the local rural or farming community, bringing your natural style, energy and passion for customer success.

Along with a competitive remuneration package you will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. Enjoy a competitive salary package and participation in our company incentive program (bonus).

What Will You Do?

As an exceptional team player who is able to quickly build rapport and engage with our varied customers, you’ll add value from day one through your ability to understand and uncover customer needs transforming these into improved service offerings. You will:

• interact with our customers face to face, via phone and email, managing quotes and queries
• perform various administrative duties such as preparing and entering customer orders into our operating system
• support the external sales teams and branch
• collaborate with internal stakeholders (marketing, warehouse, and sales departments) ensuring customer expectations and requirements are met or exceeded
• manage the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues, and seeking ways to improve the customer’s experience

More About You

As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. You also be solutions and outcome focussed and enjoy the satisfaction that comes with exceeding customer expectations. You will bring:

• strong customer focus with the ability to resolve issues effectively and efficiently
• an energetic, proactive approach in building constructive and effective relationships
• effective verbal & written communication and time management skills
• sound administrative and computer/systems skills
• a commitment to your own safety and well-being and care for others

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday June 3rd, 2024.