Customer Service Representative

Embark on an exciting career adventure with The Quantified Web!

As we continue to expand our services, we are seeking a dynamic and customer-focused individual to join us in the new role of Telephone Customer Service Representative.

About Us:

At The Quantified Web, we are not just a digital marketing agency; we are architects of success in the digital realm. Specialising in Google Ads and dedicated to e-commerce excellence, our team is driven by a passion for innovation and a commitment to delivering results. We understand the unique challenges and opportunities within the e-commerce landscape, and our expertise in Google Ads allows us to craft targeted strategies that transform clicks into customers.

Position Overview:

As a Telephone Customer Service Representative at The Quantified Web, you will play a crucial role in fortifying team support through regular client interaction, seamless communication facilitation, and meticulous note-taking for our technical support team. The essence of this role lies in maintaining exceptional Customer Service standards, embodied by a vibrant and personable team member.

Key Responsibilities:

• Provide outstanding telephone Customer Service to clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Facilitate clear and effective communication between clients and our technical support team.
• Take detailed and accurate notes during client interactions to assist the technical support team in providing efficient solutions.
• Develop a solid understanding of our digital marketing services, with a focus on ecommerce and Google Ads, to effectively address client queries.
• Collaborate with the broader team to contribute to a positive and supportive work environment.

Qualifications:

• Previous experience in a Customer Service role, with a preference for candidates with experience in telephone support.
• Basic understanding of marketing principles and concepts.
• Familiarity with ecommerce platforms and/or experience with Google Ads is an advantage.
• Excellent telephone demeanour with strong communication and active listening skills.
• Ability to handle challenging situations with professionalism and empathy.
• Strong organisational skills and attention to detail.
• Enthusiastic team player with a positive and personable attitude.

What We Offer:

• Competitive salary commensurate with experience.
• Opportunities for professional growth and development within a dynamic digital marketing agency.
• Remote work and flexibility. 

How to Apply:

If you are a customer-focused individual with a passion for digital marketing and excellent telephone skills, we invite you to apply for this exciting opportunity. 

Please submit your resume and a cover letter detailing your relevant experience.