Customer Service Representative

Customer Service Representative

Do you love helping people? Have you got call centre experience? Then this is the role for you!

Start - February 2024

Your new company

Join this well-established organisation based in the Sydney CBD, who are committed to providing the best service and assistance to their members. Respectful communications, quality commitment and their team are just some of the reasons why people love coming to work with them. You will be encouraged and supported in bringing your whole unique self to work every day. Their aim is to make a positive difference and deliver exceptional Customer Service to their loyal members.

Your new role

As a Customer Service Representative (Contact Centre) you will deliver high quality Customer Service and play a key role in making sure their customers are being provided with the best possible care on a day to day basis. This is a permanent position with fantastic career progression.

Some of your responsibilities will include:

• Being the first point of contact for all general enquiries
• Answering members enquiries via phone and email in a high volume contact centre environment.
• Handle customer enquiries promptly and within a set time frame while maintaining confidentiality and using discretion in the performance of all duties.
• Understanding of the various products and services on offer.
• Educating members on their policy and assisting them to make changes if requested.
• Collaborating and working as part of a team.

Your skills and experience

• Ideally you will have prior experience taking calls in a busy call centre environment (insurance a bonus)!
• Strong commitment to Customer Service and a natural ability and desire to help others
• Excellent written and verbal communication skills should be second nature to you
• Display resilience and courage and can work towards KPIs.
• You understand what it means to work in a process driven and time demanding environment and do so with ease.
• You are tech savvy with all things MS Office

Essential Requirements

• First 12 weeks training - (no holidays during this time)
• Ability to work Monday - Friday

Your benefits

• 6 weeks of annual leave
• 35 hour full time working week
• Hybrid working model - 3 days in the office and 2 days from home.
• Full Training provided on products and services
• $76,000 package (inclusive of super)
• Great team culture

You will love working with them!

Your next step

Does this sound like the right role for you? Then apply now!

Alternatively, please feel free to contact Ella Murray Golden - Consultant on ***************@randstad.com.au or 0426 686 *** to discuss further.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.