AddressSummary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional Customer Service to our clients and ensuring their satisfaction with our products and services. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:
- Book Plumbing, Electrical and HVAC service calls both inbound and outbound
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues in a satisfactory manner
- Provide product and service information to customers
- Maintain accurate customer records and documentation
- Collaborate with other departments to ensure customer satisfaction
- Continuously improve Customer Service skills and knowledge of products and services
- Meet set customer contact KPIs
- Follow and operate under our five core values - Teamwork, Innovation, People, Customers First, Own It.
Qualifications:
- High school diploma or equivalent
- 1-2 years of Customer Service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and other relevant software
- Ability to multitask and prioritize tasks effectively
Example shift working hours:
Wednesday to Friday 9.30am - 5.30pm
Why Curran?
Curran have operated as a family business for more than 34 years in the Shoalhaven, Illawarra and Sutherland Shire. We are an award winning company having won recently the Customer Service Award in the Illawarra Business Awards in 2022 and Young Business Leader of the Year in 2023 for our Chief Operations Officer Jane Curran. Our team enjoys monthly get togethers, weekly training and fun internal competitions!
