Address- $35.98 p/h + super
- 8 month contract (potential to extend)
- Muswellbrook
Provide face-to-face assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints to facilitate the effective operation of the business in order to ensure outstanding Customer Service.
Working Hours: Up to 7 hours per day / minimum 20 hours per week.
You will be working on a 9:00am to 5:00pm roster Monday to Friday, excluding public holidays, and full time in the office.
Rosters are provided 4-6 weeks in advance, and range between 20-30 hours per week.
Please Note: The training program is delivered over 2 distinct sessions, each spanning five consecutive days. You will need to travel to our specialized training facility in Penrith, NSW, during these periods to fulfill training requirements. Accommodation will be arranged and paid for, and travel costs reimbursed.
Key Responsibilities
- Respond to multifaceted enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels, as per organisational processes and standards to ensure optimal service delivery and put the customer at the centre
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
- Provide accurate, effective and high-quality Customer Service consistent with the vision, mission, values, practices and procedures to ensure optimal service delivery and a positive customer
experience - Provide high level advice and assistance to build customer capability regarding products and services
- Accurately receipt, record and resolve customer complaints and escalated enquiries to ensure timely and effective outcomes for customers
- Perform administrative activities, including the creation and updating of records, in line with privacy requirements and legislative obligations to ensure the integrity of information and to support effective service delivery
- Seamlessly delivering multiple Customer Service activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain accuracy and attention to detail to meet individual and team Key Performance Indicators (KPI)
- Maintaining resilience and professionalism when resolving complex enquiries and complaints from customers who present with challenging behaviours while adhering to business compliance requirements and ensuring consistent application of policies, guidelines, procedures and legislation
- Providing a range of administrative and processing tasks in a high-volume environment with accuracy and efficiency
- Looking for candidates with 2 - 3 years Customer Service experience (call centre, admin, retail)
- Need excellent written and verbal communication skills
- Previous gov experience is preferred but not required
- Looking for candidates who have previously worked in an office environment
- Intermediate computer skills required
- Strong email etiquette
- Proficient in Microsoft office suite, particularly Outlook and Teams
- 5th largest supplier to the NSW Government
- Get paid weekly
- Rated 4.9/5 on Google Reviews with over 1200 5⭐ reviews for candidate feedback this year
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
