AddressThe Customer Service Representative is accountable, as part of a team, for managing calls and emails to support and assist our subscribers in regards to their use of our systems, products and services and the appropriate use and maintenance of our database. During these interactions, the representative is responsible for identifying and meeting the needs of the subscriber to ensure a
positive outcome.
What you’ll do
- Identifying and meeting the needs of callers and providing a high level of Customer Service.
- Providing information and answering questions and explaining products and services.
- Responsible for back office tasks in accordance with Service level Agreements, internal procedures, and relevant legislation.
- Provide a high level of Customer Service when dealing with internal and external parties.
- Complete follow ups as necessary, including logging the outcome of customer interactions.
- Liaise and escalate within the company as appropriate.
What experience you need
- Strong teamwork, interpersonal and communication skills (verbal and written).
- Ability to take initiative and problem solve any customer complaints.
- Attention to detail and ability to meet deadlines.
- Multitasking skills, manage assignments and be well organized.
- Sound keyboard skills and software skills.
What could set you apart
Comfort with change and ambiguity
