Customer Service Representative - Government

APG Workforce are currently looking for a Customer Service Representative for an 8-month contract Government Sector based in Muswellbrook.

Start Date: ASAP
End Date: 8 Months + possible extension
Pay: $35.98 Per Hour + super
Location: Muswellbrook
Hours: 7 hours per day 35 hours per week 

Responsibilities 
Provide assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints to facilitate the effective operation of the business in order to ensure outstanding Customer Service.

• Respond to multifaceted enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels, as per
  organisational processes and standards to ensure optimal service delivery and put the customer at the centre
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
• Provide accurate, effective and high-quality Customer Service consistent with the Service NSW vision, mission, values, practices and procedures to ensure optimal service delivery and a positive customer
  experience
• Provide high level advice and assistance to build customer capability regarding products and services
• Accurately receipt, record and resolve customer complaints and escalated enquiries to ensure timely and effective outcomes for customers
• Perform administrative activities, including the creation and updating of records, in line with privacy requirements and legislative obligations to ensure the integrity of information and to support effective
  service delivery

• Looking for candidates with 2 - 3 years Customer Service experience (call centre, admin, retail)
• Need excellent written and verbal communication skills
• Previous gov experience is preferred but not required
• Looking for candidates who have previously worked in an office environment
• Intermediate computer skills required -
  Typing
  Using mouse and monitor
  Strong email etiquette
  Proficient in Microsoft office suite, particularly Outlook and Teams
  Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly