AddressThe Company
ZF is a global technology company and supplies systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. With its comprehensive product portfolio, the company offers integrated solutions for established vehicle manufacturers, mobility providers and start-up companies in the fields of transportation and mobility. ZF continually enhances its systems in the areas of digital connectivity and automation.
ZF Services Australia is responsible for both Original Equipment Sales as well as servicing the Aftermarket through Technical Support, Part Sales and Remanufacturing. ZF Oceania covers Australia, New Zealand and the Pacific Islands.
ZF Services Australia, based in Sydney's West is looking for a Customer Service Officer.
The Position
This Sydney based position is responsible for providing a high standard of Customer Service through availability, pricing and data analysis and to ensure efficient processing and supply of customer orders for ZF products.
Principle Accountabilities
- Handling of customer enquiries via Phone, Email and Chat in a timely manner.
- Responsible for efficient processing of customer sales enquiries, orders and invoicing.
- Actively seek and maintain customer master data in the CRM
- Supporting in assigned duties by any other Customer Solutions Team members in periods of absence or high activity
- Provide a professional experience including answering phones promptly, responding to email and CRM case management enquiries
- ERP customer order entry and ongoing management
- Quotation management, follow up quotes and resolve accordingly
- High level of excel and data analysis skills
- Delivery and transport tracking enquiries
Knowledge & Experience
- Professional Customer Service skills
- Strong verbal and written communication skills
- Time management skills, Multitasking and prioritisation
- The ability to skilfully handle difficult customers and grievances.
- Intermediate Microsoft Office skills including Excel and Power Point and Outlook
- Work Independently and as part of a team
- Work well in a cross functional environment
- Accept and promote change
- Familiarisation with Navision (or similar) ERP system preferred but not essential
Personal Qualities
- Work well under pressure and be able to manage multiple tasks professionally
- Self-motivated and able to prioritise
- Excellent communication skills
- Strong problem solving skills and ability to make decisions
- Must have strong interpersonal skills
- Out of the box thinking
- Team Player
Benefits:
- Progressive company culture.
- WFH Flexibility after probation
- Supportive work environment.
