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Form of workYou will be joining a growing organisation with ample growth and personal development opportunities, working within a team of fun, passionate and driven colleagues.
This role provides the opportunity for a hybrid working-from-home and office structure supporting your work-life harmony. Additionally, we provide you with well-being programs, additional leave, and other benefits including financial. In return, you will assist with all inbound calls from customers and provide support in resolving service requests by email and via Altogether’s website. Identify customer and process improvements while managing and updating customer records through ticket management systems and Microsoft Excel, Word, and Teams.
Great opportunity to start your career, we will provide all the training you need to get you set up for success in this role.
Core Responsibilities:
- Fielding all inbound calls from customers and providing support
- Resolving all service requests fielding by email and via Altogether’s website
- Managing and updating customer records
- Identifying customer and process improvements
- Contributing to team activities and meetings
Why join us at Altogether/Benefits
- 4 minutes’ walk from Fortitude valley station to the brand-new office!
- Earn up to $1200 in employee incentives
- No weekend work
- Paid overtime if required
- Development and growth opportunities
- Additional leave to support time off for your wellbeing
- Retail discounts
- Access to Employee Assistance Program
- Shower and end of trip facilities
- Provided drinks and snacks such as coffee, fruits, biscuits, lollies and team lunches
- Highly supportive and fun team environment.
- Quarterly team bonding activities
Do you work well in a team and have Customer Service experience?
Are you able to help our customers with enquiries over the phone?
If this sounds like you, why not join us and apply today!
