Assistant Chief Concierge

At Pan Pacific Perth, our purpose is simple yet profound: to make people smile. Rooted in this ethos, the People & Culture team is dedicated to achieving this goal through a holistic approach cantered around keeping individuals informed, interested, involved, and inspired.Our mission is not merely to hire individuals, but to seek out great people who align with our values and vision. By cultivating a vibrant and inclusive workplace culture, we aim to create an environment where every team member feels valued, motivated, and empowered to contribute their best.Through transparent communication, engaging initiatives, meaningful involvement, and a constant source of inspiration, we strive to foster an atmosphere of positivity within Pan Pacific Perth. Together, we believe that by prioritizing the well-being and happiness of our people, we can spread joy and create memorable experiences for our guests, associates, and community alike.The RoleOversees the smooth running of the Concierge Department and carries out Duty shifts in an efficient and professional manner in order to achieve the highest possible guest and staff satisfaction. The effective management and operation of the hotel whilst on duty, ensuring that guest service is the focus in all outlets.Talent ProfileResponsibilities Include:

• Handle all Guest enquiries and concerns in an efficient manner with the aim of satisfying the guest before they leave the outlet, ensuring prompt follow up to resolve any issues when required.
• Maintain a high presence in the hotel lobby and assist all areas in peak periods as required.
• Provide a sense of welcome, establishing meet and greet procedures for all major arrivals and VIP's.
• Ensure all teams, with key focus on the Concierge team, are aiming to achieve a level of service that consistently exceeds the expectations of internal & external customers.
• Ensure that daily reports and logs are up to date.
• Ensure that all Pan Pacific Hotel policies and procedures are adhered to.
• Be fully conversant with all safety, fire and emergency and evacuation procedures so as to ensure safety and well-being of all staff and guests.
• Assisting the Chief Concierge with the development, management and training of the department as well as rostering.
• Possess exceptional knowledge of local attractions, restauraunts, services, travel routes, tours and transportation schedules.

Benefits:As a member of the Pan Pacific Perth team, you'll have the chance to work with some of the most distinguished and respected professionals in their respective fields within a dynamic, professional, and supportive atmosphere. As a valued team member, you can expect:

• Access to employee benefits, including complimentary shift meals and global discounts on accommodations and outlets.
• Discounts on food and beverage at all Oceania properties
• Opportunities for internationally recognized learning and development programs.
• Participation in an employee assistance program and eligibility for paid family leave benefits.
• Inclusion in a diverse and passionate team.
• Paid parental leave policy.

Our Vision: People, Process, Positive Culture and Profitability-are the foundation of our endeavours. If you align with our vison and are enthusiastic about learning more about the opportunities we provide, let's connect!About Pan Pacific Perth:Genuine, gracious hospitality combined with sensational views of the Swan River, intuitively designed rooms and award-winning restaurants and bars ensures the guest experience at Pan Pacific Perth is unforgettable.Occupying a premium address on Adelaide Terrace, the hotel is home to the largest number of luxury guest rooms and suites in the heart of Perth and conveniently located in Perth's central business district, providing easy access to local attractions such as Elizabeth Quay and Kings Park.Boasting the largest banqueting and event spaces in Perth's CBD, Pan Pacific Perth hosts a range of events all year round, from elegant black-tie dinners and corporate conferences to well-designed social events. Leaders in Perth's dining scene, the hotel's premium portfolio of fashionable signature restaurants and bars including UMA offers guests a range of exciting cuisines to choose from.About Pan Pacific Hotels Group:Pan Pacific Hotels Group is a global hospitality company that owns and manages over 50 hotels, resorts, and serviced suites comprising three brands - “Pan Pacific”, PARKROYAL COLLECTION, and PARKROYAL in more than 30 cities across Asia Pacific, North America, and Europe. Headquartered in Singapore, it is a member of Singapore-listed UOL Group Limited.Pan Pacific Hotels and Resorts delivers sincere and graceful service to every guest with a passion for excellence.PARKROYAL COLLECTION Hotels & Resorts is driven by our passion for life and sustainability.PARKROYAL Hotels & Resorts is distinguished by its passion for people and places, immersing every guest into local and authentic cultures.