AddressJoin us and make a difference!
At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.
About the role
We are looking for a casual Customer Service Representative, you will be the smiling welcoming face of our shelter and the first point of contact for our customers.
You will be responsible for providing exceptional Customer Service to our visitors, answering phones, and assisting with administrative tasks. Your warm and friendly demeanor will be essential in creating a welcoming atmosphere for our customers and their furry companions.
You will work closely with our team to ensure animals and their owners receive the assistance they need in an empathetic and efficient manner. Your attention to detail and ability to multitask will be key in ensuring that the shelter runs smoothly.
Key Responsibilities
- Community Engagement: Provide excellent Customer Service to all AWLQ customers, visitors, co-workers and volunteers
- Computer usage: Shelter Buddy, POS and other system data review and entry
- Client Support: Receive and respond to all incoming calls and emails
- Administrative Duties: Provide administration support for animals and owners regarding adoption, foster, surrender, and lost and found animals
- Community Education: Communicate our services and processes to the public
- Process payments and end of day reconciliation
What are the minimum requirements for this position?
- Relevant qualifications or experience in administration
- Experience in a high volume and intense Customer Service environment
- Previous Customer Service experience
- Previous Retail, cash register/POS and EFTPOS experience
- High level computer skills
- Some weekend work is required
- Experience in animal welfare or Council Pounds - Desirable
- Experience in working with Local Governments, particularly council local laws - Desirable
To be successful in this role, you will have:
- A passion for animal welfare.
- Strong communication skills and the ability to develop working relationships.
- Exceptional time management and the ability to manage competing priorities in a fast-paced environment.
- Ability to provide conflict resolution and problem solve.
- Experience in working with Local Governments, particularly council local laws.
- High attention to detail, accurate data entry and records maintenance.
- Strong computer literacy with experience with Microsoft Word and Excel.
- Extensive Customer Service management experience.
Who are we?
Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
Why should you join us?
At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.
Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.
Equity
Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.
