AddressLocated in North Lakes, this company in Consumer Electronics and Home Appliances stands as a global leader in consumer products. With a culture that prioritises staff and is committed to excellence, they are offering an outstanding opportunity for a Customer Service representative to join their team.
About the role:
In this Customer Service role, you will be responsible for providing high-level, personalised assistance to help customers resolve issues with their products or services. This service-oriented position involves building rapport with customers and delivering award-winning support.
Duties:
- Deliver an exceptional experience by engaging with customers to identify their needs
- Basic technical support and troubleshooting
- Handle general service-related enquiries
- Aim for first-call resolution of customer concerns via email and phone
- Accurately update information in the CRM system
- Ensure all assigned jobs are acknowledged within 24 hours
- Self-motivated, confident and a clear communicator
- Previous experience in a Customer Service role
- Problem solver
- Intermediate computer skills
- Great organisational skills
- Competitive remuneration
- A range of attractive company discounts
- Supported learning and career development
- Free onsite parking
Additional information
- North Lakes location
- Immediate start
- $60K-$65K + super
