AddressBased in Southport, you will be part of a Customer Service team which services our customers across Australia.
As part of this team, you must be an experienced Customer Service star, with a “can do” attitude, and be capable of working unsupervised, after your training.
A great telephone manner, customer repour and an understanding that a willingness to learn our service offering is essential.
Full training will be provided.
The role is predominantly service entry along with inbound customer sales & scheduling enquiries. This role also includes a component of outbound contact with our existing customer base. (No cold calling)
This position would suit an enthusiastic team player, who is looking to make sales and Customer Service a long term career.
Your duties and responsibilities included
- Sales inbox management
- Inbound / Outbound Calls
- Responding to Customer inquiries received via phone / email
- Processing customer orders / credits
- Liaising with both external & internal sales teams nationally
- Manage and build relationship with customers.
- Liaise with our logistics team about schedules.
Skills and experience required
The successful candidate for this Customer Service role should possess the following proven skills acquired from your previous role/s.
- Strong Customer Service attitude, and a pleasant telephone manner.
- Accurate and timely data entry skills
- Ability to multitask and prioritise where necessary
- MS Office: MS Word, Excel Experience with an ERP would be an advantage
- Experience in a Customer Service or Sales Support role
How to apply - If this role sounds like you, please click on the apply button and follow the prompts.
Shortlisted candidates will be contacted in due course.
