Customer Service Representative

The RoleCustomer Service Representatives play a key role in supporting the effective day to day running of our branches, being the first point of contact for all enquiries whether via phone, email or in person. Responsible for communication between warehousing, stock controllers and external transport companies, the Customer Service Representatives first priority is to ensure they provide a seamless experience for our customers.We are now seeking to employ a highly motivated and experienced Customer Service Representative within our branch in Forrestdale. This position will be reporting to the State Manager and will be responsible for various duties to support the Hire team.Utilising our systems to track stock, create hire agreements with customers and processing payments, as well as upselling and cross selling when an opportunity arises, the Customer Service Representative is a role that brings together all facets of the business for our customers benefit. YouYou are proactive and diligent, and may not have experience in the Hire industry but have a desire to learn and grow (training provided!), with strong Customer Service skills that come to the forefront in all that you do. You enjoy working within a tight knit team that is values driven.You can build relationships, while solving problems, and navigating multiple priorities, and you love to support people.This is a true opportunity to build your career within the Hire industry, with Customer Service Representatives having a unique insight into all the components of the business to learn and grow from; from here this role can lead into Sales, Operations, Marketing, Transport - the opportunities are endless! The PerksCompetitive remuneration package and career progression opportunities.Ready Industries supports our employees by providing an Employee Assistance Program to all staff across the business.About UsReady Industries is a recognised multi-national company that retains many successful businesses including but not exclusive of: 1300TempFence, 1300SiteCam, 1300Hoarding, The Portable Toilet Company and TPSCC. We are a renowned family owned business, and with over 22 years’ experience in the industry, we have grown to be the leading site solution company in Australasia. We are the preferred specialist in temporary fence hire and sales across multiple industries including infrastructure, civil, industrial, commercial, residential and events.Our MissionWe are READY to lead by offering solutions and value, SET to achieve sustainable, profitable growth by investing in our people, products, and processes so that we can GO out there and deliver the best customer experience.If you would like more information, please reach out today and our friendly teams will be in touch.
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