AddressAbout the role
We're seeking a passionate and confident Customer Service Representative to join our Brickworks QLD team in Rochedale. Reporting to the Customer Service Manager, you will be responsible for assisting customers in a range of service and sales enquires across our wide range of Brickworks building products, providing an exceptional Customer Service experience.
Duties include but are not limited to
- Provide exceptional service to both internal and external customers.
- Respond promptly and courteously to inbound calls and emails.
- Represent Brickworks as a front-line representative, contributing to business development and growth.
- Maintain up-to-date knowledge of Brickworks products and services.
- Assist customers with Service requests, Order Management, Job Scheduling for installations and deliveries.
- Perform accurate data entry for orders, credits, returns, stock, and pricing inquiries.
- Support Sales Representatives as needed.
- Ensure office, work areas, and displays are consistently safe, tidy, clean, and presentable and assist with reception duties.
Success Requirements
- Strong knowledge of building industry and of building products (preferred).
- Tertiary qualification in a related discipline (preferred).
- Proficient in using Microsoft Office Suite.
- A passion for delivering exceptional Customer Service.
- Strong time management, administration, and organisational skills.
- Excellent attention to detail.
- Ability to complete multiple tasks with varying levels of priority.
About Us
Under the Brickworks Building Products umbrella are some of the world's best-known building material brands. Recognised globally as leading manufacturers of quality building products, our brands continue to build their reputation for delivering top quality. We lead through style and product innovation, creating materials for beautiful environments.
With a broad product portfolio of manufacturing and sales facilities across Australia and North America, Brickworks Building Products is uniquely placed to service the demands of the building industry.
Brickworks continues to lead the way through design, style, innovation, sustainability and collaboration. The company's commitment is to inspire, support, create and build better environments and places for its customers and communities.
Why join us?
- Incentive: Get a sign-on bonus of 1 week's extra pay for eligible new employees.
- Charitable Partnership: Proudly support Children's Cancer Institute (CCI).
- Inclusivity: We value diversity and maintain an inclusive workplace.
- Family Support: Enjoy our company parental leave scheme.
- Employee Benefits: Join the Brickworks Employee Share Plan (for eligible employees).
- Recognition: Celebrate success with Employee of the Year and Values Recognition Programs.
- Growth: Ongoing education, training, and career progression opportunities for all employees.
- Support: Access support programs for you and your family through our EAP provider.
- Discounts: Product Discounts are provided for staff and family and friends of staff.
How to Apply
You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply.
Submit your resume and cover letter via the "Apply" button.
For more information about Brickworks please visit our website https://www.brickworks.com.au/
Brickworks does not accept unsolicited applications from employment agencies.
Working at Brickworks
At Brickworks we take pride in what we're achieving every day. Look around and you'll see how we're contributing to a beautiful and enduring future for our built environment. Our shared values make a difference to the way we work and to all the materials and buildings we help create. By working together, with these in mind, we're continually earning our place as the best building products company in Australia.
