Senior Engineer

The CompanyJoin a people-first services provider where your well-being is their top priority. With an established team and plenty of support, this business offers a rare opportunity for development and growth within a fun and friendly atmosphere. Our client has a customer-focused approach and embraces new technologies wherever possible to ensure customer needs are consistently exceeded. Ideal location, 10 mins from the CBD.The RoleYou will be part of a team that provides support to customers to resolve level 2 and 3 technical issues and includes identifying and diagnosing issues, categorising, recording reported queries, and providing solutions. This role also includes customer project work as required. Experience with networking and a focus on security would be beneficial.Main Responsibilities:

• Providing customer-centric technical support for customers computing environments and corporate networks.
• Providing solutions to software, hardware, and system issues by researching problems and questions, diagnosing, troubleshooting, and applying available information and resources.
• Solving issues that do not have documentation by walking customers through established processes for solving problems over the phone or/and in person and utilising critical reasoning in solving the problem.
• Developing and maintaining documentation for technology and business processes for end user support.
• Undertaking Infrastructure Project work both in office and on site.

Key Skills and Experience:

• Be an experienced tech generalist with a specialty in networking / security
• Provide leadership and mentoring of the Level 1/2 Engineers
• Have an advanced understanding of computing, networking etc
• Possess very good verbal and written communications skills
• Possess good interpersonal skills
• Be able to work independently and in teams

What’s on Offer

• Dynamic and supportive work environment with a collaborative team spirit
• Opportunities for professional development and growth
• Company benefits and flexible working arrangements

If you reside in Perth, WA and have the relevant skills and experience, please feel free to reach out to Michael McVeigh: mmcveigh@sharpandcarter.com.au to discuss further.