AddressAt CompassCorp our values drive how we behave on a day-to-day basis.
We are all responsible for living and breathing our values in a way that makes us accountable for our behaviours and actions and provides us with an
opportunity to overlay the values against how we do business.
YOUR ROLE
Your role is essential to the success of the Compass Customer Operations department; excellence in Customer Service is a critical success factor.
You will be part of a diverse team of customer focused specialists who report directly to the Claims Team Leader
The primary function of this role is to get clients back on the road after an accident and to reduce the inconvenience.
KEY ACCOUNTABILITIES
- Lodge new claims via information received by email, phone calls or other medium
- Make decisions regarding liability and risk
- Achieve and maintain individual and team KPIs
- Be proactive in resolving customer objections
- Resolve customer escalations up to the prescribed authority level
- Ensure client’s needs are addressed throughout the entire process
- Ensure all tasks are management efficiently and on time.
SKILLS
Objection handling and exceptional telephone manner
Ability to provide routine Customer Service and resolve client issues including those caused by cost variations, insurance issues, policy matters,
repair time and work standards.
Ability to build strong relationships with internal and external stakeholders.
Ability to document outcomes for continuous improvement.
Ensure that all files are attended to in a timely manner through initiative and proactive actions that progress the repair velocity.
Ensure enquiries are attended to in line with achieving or exceeding daily targets
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Our Vision is to be the most respected and trustworthy mobility solutions provider to a wide range of businesses and customers. We believe in creating a trusted and caring environment for each other, fostering an empowering experience that extends to every customer and partner we work with. At Compass, we offer a fast-paced, flexible environment that fosters growth and rewards dedication. We provide diverse career paths across our nationwide locations and offer exceptional opportunities for learning and development. Our focus on attracting and retaining talented individuals revolves around setting them up for success. This is why our people join us and why they stay as over half of our team have been with us for more than 6 years. Join us to embark on a career of meaningful work that will challenge you and where you can make a difference.
