Address Join Our Fantastic Client's Team as a Customer Service Representative!
Are you ready to take on a dynamic role where you can make a meaningful impact? We are seeking a dedicated individual to join our client as a Customer Service Representative. Act as the channel between the client, warehouse, transport and operations to ensure the receipt, despatch and storage of customers' stock.
Location: Kenwick
Pay rate: $32.50 p/h + Super
Full time hours - Monday-Friday
Key Responsibilities:
First point of contact for assigned customers, ensuring efficient coordination of all activities related to customer management
Cultivate and maintain strong working relationships with customers to foster long-term partnerships
Facilitate professional, prompt, and accurate communication
Coordinate client orders with warehouse and transport teams
Process client rate structures and accurately capture all ad-hoc charges to ensure transparency and efficiency
Monitor and ensure timely order fulfillment by warehouse and transport teams, utilising daily reports to track progress
Prepare and maintain Key Performance Indicators (KPIs) to monitor and improve operational performance
Identify and report non-conformances, initiating Improvement Requests as necessary to drive continuous improvement
Collaborate with internal teams such as forklift drivers and fleet controllers to streamline operations and address challenges effectively
Demonstrate familiarity with customers' products, ensuring compliance with storage, stacking criteria, and safety requirements
Maintain accurate records by promptly entering all stock receipts and movements into the warehouse management system
Ensure completeness and correctness of all documentation before acceptance, adhering to company standards
Uphold cleanliness and tidiness in the workplace at all times, promoting a safe and organized environment
Adhere to company policies, procedures, and Occupational Health and Safety (OH&S) legislative requirements
Qualifications and Skills:
Previous experience in Customer Service is essential
Computer literate with intermediate proficiency in Microsoft Office applications and warehouse management systems desirable
High level of data entry accuracy
Excellent communication literacy and numeracy skills
Interpersonal skills - must be able to communicate with, and relate to, a range of employees and customers
Good attention to detail
Effective time management and problem resolution skills
Ability to work under pressure
Ability to work under minimal supervision
Team player, innovative and focussed on continuous improvement
Our, values our employees and offers a supportive work environment where your contributions are recognized and rewarded. As a Customer Relationship and Logistics Coordinator, you'll have the opportunity to make a real difference while working alongside a collaborative team dedicated to success.
APPLY NOW with current resume.
At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments . Please click here to apply.
