Address About us
As a leading global manufacturer of heating and cooling
equipment, we’re innovating new ways to deliver a great
customer experience while saving energy, water and supporting a
more sustainable future. It's an exciting challenge that requires a
team of talented, passionate people with a diverse set of skills.
From engineers, to accountants, safety and wellbeing professionals,
Rheem depends on people to power our innovations. So come join us
on our journey and help shape the future of products that
positively impact people's lives every day.
Benefits
Work for an Iconic Australian Company
Join a great supportive team
Salary packaging and staff discounts
Subsidised canteen
Free on-site parking
The Role
We are currently looking for multiple Customer Service
Representatives to join our Rydalmere After-Sales Service team for
4-6 month fixed term contracts!
As a CS Rep your role would be to provide our customers with
outstanding Customer Service over the phone and through email as
the first point of contact.
You will:
Determine the assistance required by the customer and lodge
a service request if it is determined necessary.
Provide customers with verbal quotes for water heater
installations.
Advise customers on installation dates, service calls and
general service matters.
Liaise with internal stakeholders including planning room
team members.
Ensure company policies and procedures are adhered to.
About you
To be successful it is essential you have similar
Customer Service experience within an inbound call
centre.
In addition, you will:
Enjoy and be effective working in a team.
Have experience in dealing with and resolving issues for
customers.
Have excellent communication skills, both written and
verbal.
Have a high attention to detail.
Have a proactive approach and a positive attitude.
Experience with SAP C4C is strongly desirable.
If you meet the requirements, we would love to hear from you
– APPLY NOW.
Recruitment Agencies'¯– We appreciate you
may be able to assist however we are currently working on this
directly. If we end up requiring agency assistance, we already have
connections in this space. Thank you.
#LI-DS1
