Customer Service Representative

Job DescriptionAbout the role:We are looking for a talented Customer Service Representative to join our national contact centre. As the voice of KinCare, you will be required to direct incoming customer calls and assist with a wide range of queries, whilst ensuring each customer's experience is of the highest quality. We offer a hybrid working model, with 2 days per week in our Bella Vista office and 3 days from home! What else you can expect:Full-time permanent position5 days additional annual leave once you reach your 12 month anniversary with KinCareWorking hours between 12.30pm-9pm (AEST time) Monday to Friday.1 weekend shift every 4-6 weeksWork from home optionsOngoing training & coaching for your developmentA fun, supportive teamAbout you:You will be empathetic, with exceptional communication and Customer Service skills. You will thrive in a fast-paced team environment, and be able to remain calm under pressure. Experience working in a call centre is advantageous, but not essential if you are a quick and eager learner. Strong computer skills are essential, and demonstrated experience with CRM systems is required.Additionally, you will have strong time-management and organisational skills, with outstanding attention to detail.About KinCare:We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.If this sounds like the role and workplace for you, apply now!For more information, visit www.kincare.com.au or contact our Talent team at talent@kincare.com.au.We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.