Customer Service Representative

Temporary to Permanent Opportunity | $35/hr + Superannuation

Your new company 

Our client has been operating for 75 years as a premium manufacturer and supplier of metal flooring and allied products. Our client has been the major supplier of grating and handrail products for large-scale projects of all types across ANZ, including Oil and Gas, Mining and Resources, Industrial and Commercial Construction sectors. If you would like to work with our client, apply today!

Your new role 

As the Customer Service representative, you will work to maintain relationships with internal & external customers, working within the Australia & New Zealand regional Customer Service team to provide support to Clients, Operations, External Sales Representatives, Account Managers and broader Sales Management teams.

Your day-to-day duties may include but are not limited to:

• Working within the Centralised Customer Service Team to assist in the processing of RFQ to Order release stages.
• Answering of national phone line queue enquiries
• Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
• Answers customer queries in regards to pricing, turnaround and technical information.
• Enters, maintains and reviews customer pricing and customer database.
• Contribute as an active member of the Business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.

What you'll need to succeed 

To be successful in this role, you will ideally possess the following:

• Good knowledge in software programs such as Outlook, SharePoint and ERP systems
• Sales and Quality Systems - familiar with Quality Assurance, CRM software / procedures
• Demonstrated success in providing superior Customer Service to a wide range of stakeholders
• Preferred knowledge and experience obtained in the steel fabrication and/ or construction industry, highly desirable but not essential

What you'll get in return 

• Monday-Friday / Full time hours 
• Ongoing Temporary assignment with opportunity to progress Permanently 
• Attractive hourly rate of $35/hr + Superannuation  
• Townsville Based
• Free parking

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, please contact Rearne Hughes on 07 4417 1***, or alternatively email your resume to *************@hays.com.au for a confidential discussion on your career.

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