Expression of Interest - Senior Systems Engineer (Citrix)

We are putting out an Expression of Interest for a highly experienced Senior System Engineer with a strong background in Citrix to join our team in Richmond. We are exploring the recruitment of this position circa July 2024 and would like applicants to be aware of delayed timelines in reponses to applications.As a Senior System Engineer, you will be providing platform support services to our important customers in Australia and around the region. Your expertise will be instrumental in delivering top-notch services and managing client infrastructure.You will be part of a team that supports a large fleet of Citrix/Virtualisation technology based issues, requests that are escalated to you by the customer and service desk team.Responsibilities

• Provide third level technical expertise and operational support for the infrastructure services related requests and issues predominantly with Citrix, Active Directory and Group Policy Management, Basic Networking, Microsoft Azure for Citrix Cloud
• Proactively engage customers to discuss strategy and tailor solutions to meet all necessary requirements.
• Be the final escalation point for such technical knowledge and expertise related enquiries and issues.
• Ensure escalations are resolved on a timely basis according to the SLA
• Lead workshops that identify trends and problems within customer environments
• Develop new solutions that improve our customer environments as value-add initiatives
• Develop permanent corrective fixes and deploy following appropriate change processes
• Document solutions and knowledge in Logicalis knowledge management system
• Mentors junior engineers to help develop their skills

RequirementsMinimum of 6 years of experience in a Managed IT Services environment with the following essential skills and knowledge:

• Citrix Cloud
• ADC/NetScaler
• XenApp and Xen Desktop
• Provisioning services
• Virtual Apps and Desktops
• Share files, FsLogix
• Windows Server OS, Active Directory, Office 365 applications
• Underlying Virtualisation technologies (Azure, Vmware)

Advanced analytical and troubleshooting skills in enterprise level environments. Strong vendor management skills and understanding of SLAs.Exposure to ITIL processes, attention to detail and have a passion and desire to develop and share knowledgeBenefitsOur promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you.Here is how our benefits help you Belong, Grow and Thrive

• Equal Paid Parental Leave to all primary and secondary carers
• Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.
• Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours
• Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling you own professional success.

About usAt Logicalis Australia, we're not just about changing the game—we're rewriting the rules!As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen.Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact.With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7.Join us, and let's shape the future of tech together!