Customer Service Representative

The team at Chandler Macleod are seeking experienced Customer Service Representative for a Permeant opportunity in Melbourne CBD

Seeking professional and skilled Customer Service Representative for a Permeant opportunity in Melbourne CBD

• Customer Service Representative
• Pay rate $60k + Super
• Role is based in Melbourne CBD

Your new role If you are an organized, friendly and process driven Customer Service Representative with proficiency in;

• Provide friendly, helpful and professional support to the customers
• Positively assist the other teams with their queries. Particularly the sales team.
• Support customers working with various Retail Portals and encourage customers in their use.
• Professionally write emails and utilize templates where provided.
• Handling complaints, providing appropriate solutions and alternatives.
• Learn product knowledge and other information for effective communication to customers.
• Help improve the communication to customers both external and within the company.
• Help with the transaction processing of the customer service department. This includes but not limited to data entry and the processing of watch repairs through the company.
• Positively contribute to the customer service team and help out in all aspects of the department's functions

What you'll need to succeed

• You are people-orientated and adaptable, with outstanding problem-solving skills
• Strong written and verbal communication skills for writing emails
• Confidence and a pleasant matter on the telephone
• High degree of accuracy
• Good computer knowledge and keyboard skills
• Work well in a team
• Ability to multitask, prioritise and manage time effectively
• Ability to acquire and retain product knowledge
• Capacity to work independently and proactively
• Be friendly and provide a positive atmosphere to external customers and those around you.

What you'll get in return

• The ability to work within highly successful organisation
• Flexibility to work varying hours/days depending on the role
• What you need to do now

If you are confident within your experience, send your updated resume to me olivia.agar@chandlermacloed.com. Please note, only successful candidates will be contacted