Customer Service Representative

Who are u&u?

At u&u, we aim to connect job-seeking candidates with organisations that are going through growth or team changes. The consultants work with companies across a wide range of industries, and we represent candidates for temporary, contract and permanent employment.

Who are we partnering with?

Based on the sunshine coast, our client is one of the world's largest and most diverse building material manufacturers. They are loved for their innovation, professionalism and dependable products and services.

The role:

This role will be primarily responsible for assisting internal and external customers in a range of services and sales enquiries across the wide range of building products. Based at their design studio, you will be responsible for;

• Assisting customers with service requests, order management, job scheduling for installations and deliveries;
• Maintaining detailed and current knowledge of the company's products and services;
• Providing customers with friendly professional advice on the products;
• Ensuring that all customer enquiries are answered in a prompt and professional manner via phone, email, fax and digital channels;
• Confirming and processing call ups and service requests daily;
• Adhering to pricing Matrix and use correct pricing authority codes including confirming all pricing with customers / reps before processing an order;
• Complete returns as required ensuring that all customers are made aware of any impending changes;
• Ensure that the documentation of client's orders, and stock control are filed and kept orderly and in accordance with company procedures;
• Ensure all work areas, displays and office is maintained in a tidy, clean, and presentable manner at all times;
• Prepare mail and deliver it to the post office daily;
• Assist designated Sales Representative with daily needs; and
• Provide back-up reception duties to visitors, including signing in and providing PPE for them to wear.

What we are looking for:

• A strong blend of Customer Service coupled with an accurate eye for detail are essential skills required for this role;
• Experience in a manufacturing / building / sales environment;
• JDE experience advantageous;
• Excellent communication skills and enthusiasm; and
• High level of written and verbal communication skills.

For more information please call Cassandra Waugh at u&u on 07 3232 9***, quoting reference number 35798. Alternatively, to submit an application, please click below.

Please submit your resume in Word format only.