Address
Form of work
Salary- Closing Date: 9 am Tuesday 27 February 2024
Location: Melbourne VIC, Adelaide SA
Hours: full-time
Contract length: Contract until June 30 2024 with 4 x 6 month extension options (Pending approval)
Entry requirements: Australian Citizen + National Police Check
Pay range: $45.00 - $50.00 p/h ex super
About the role:
As Customer Service Specialist, you will work within a close-knit team to engage with the public, responding to and resolving customer enquiries received via telephone, web, and email. You will use your previous operational or customer-facing experience to support ongoing relationships with our customers and partners, providing tailored information and guiding, educating, and assisting customers to find information on the agency's website.
Duties:
- Provide exceptional Customer service; respond to and resolve customer enquiries received via telephone, web, and email in a timely, efficient, and knowledgeable manner.
- Guide, educate and assist customers to find information on the website, promoting products or services that meet customer needs.
- Engage with customers to historical information and data, including assisting customers to interpret and understand outputs and services.
- Provide subject matter expertise into customer handling processes and procedures for dealing with the Australian Public, and in particular, managing difficult and complex enquiries from members of the vulnerable community.
- Use the agency's CRM (Customer Relationship Management) to manage customer enquiries, including managing enquiry resolution, forwarding enquiries and/or escalating issues to relevant business areas where appropriate.
- Front-line or customer-facing operational experience answering enquiries received from a variety of channels, including telephone, web, and email.
- Experience or knowledge of customer relationship management systems and procedures.
- An interest in science or other technical discipline and a good understanding of the agency and its products, services, and customers.
Bella Evans
***********@f2frecruitment.com.au
02 6199 5***
www.f2frecruitment.com.au
Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills? If they position you as a strong, quality candidate, it’s well worth applying for the position. Read more on transferable skills: www.f2frecruitment.com.au/transferable-skills-more-important-than-ever
#APS
- Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is register here https://www.f2frecruitment.com.au/register/ or send your resume to *********@f2frecruitment.com.au.
