Customer Support Specialist

Customer Support Specialist - Premium Infrared Saunas and Ice Baths

About Us:

We are a leading provider of premium infrared saunas and Ice baths, catering to a discerning clientele willing to invest $15,000 - $30,000 for the pinnacle of wellness technology for their home or business. Our team, based in Vermont, Melbourne, embodies energy, excellence, and a commitment to unparalleled service. As we grow, we're looking to add a Service Advisor who is passionate about delivering an exceptional customer service experience.

The Role:

As a Customer Support Specialist, you'll be the forefront of our promise to exceptional service. This role is all about communication, requiring you to engage with our clients entirely over the phone to resolve their concerns, answer their queries, and ensure their satisfaction with our products and service.

Key Responsibilities:

• Provide world class Customer Support for clients over the phone and via email.
• Handle service inquiries and complaints with empathy, efficiency, and accuracy. 
• Work closely with the technical team to resolve issues promptly.  
• Maintain high customer satisfaction ratings, reflecting our brand's standards

About You:

• You have experience in customer service, ideally with a luxury or premium brand.  
• Excellent communication skills, with a clear, articulate phone manner.  
• You understand what it means to deliver outstanding customer service and are able to demonstrate this.  
• Team player, ready to work in a young, energetic environment.  
• Ready to be trained on the specifics of our premium product range.
• You are motivated to keep accurate records in the knowledge that this is a key component of exceptional customer service.
• Have technical aptitude and are willing to occasionally get “hands on” as part of the problem solving process.
• Are competent with the use of hand tools.
• You actively prioritise your own health, and have more than a passing interest in health and wellness.
• Are able to reliably get to the Vermont office location.

We Offer:

• A competitive salary package between $70,000 - $75,000.  
• A vibrant working environment with a young, dynamic team.
• Comprehensive training on our products and customer service protocol.  
• The opportunity to be an integral part of a company setting the standard in luxury wellness technology.

To apply, please send your resume and a cover letter explaining why you would be the perfect fit for this role to: Ollie Young - Service Manager