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Form of work Job description About Our ClientWith a focus on banking for an organisation dedicated to their staff, customers, and the wider community. Company values are highly embraced and upheld through all aspects of the institution, including company interactions with staff. The PositionThis role calls for an individual with integrity, sense of community and empathy whilst liaising with a large and varied customer base. Assisting customers with a range of retail and transactional banking enquiries whilst utilising the ability to provide high quality Customer Service and application of successful problem solving. The rotating roster featuring a hybrid model for this full-time position allows a comfortable balance. Key responsibilities: Liaise with customers through inbound calls Investigate transactional issues for customers, displaying a high level of empathy Participate in quality assurance programs to achieve overall quality and productivity Outbound follow up activities to current and potential customers Adjust to regular changes to legislation and governing bank operations…
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