Address
Form of work
SalaryWe are now looking for a Customer Service Specialist. This position will be located in Sydney.
Greetings from your future manager
“This position offers a broad perspective to UPM in an exciting and evolving environment. We look forward to having you in our team!” - Kirinda Bakker
What you’ll do
- Accept and place customer orders, assist with all daily customer enquires or direct to sales representatives or technical service areas when applicable.
- Maintain customer shipping reports and ensure accuracy of all customer orders and invoices.
- Liaising with Australian and New Zealand customs agents. Providing all required documents for imported goods to meet import legislation
- Support sales and the distribution channel and manage any customer complaints
- Resolve customer issues by liaising where necessary with sales and supply chain.
- Maintain detailed and current knowledge of the company’s products and services.
Who you are
- You have vocational education
- You have minimum 1-3 years of relevant experience
- You have Customer Service mindset
- You have excellent attention to detail and organisational skills
- You have the ability to effectively work independently and within a team environment
This is what we offer for you
- A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.
- A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
- Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
- Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
