Customer Service Specialist

Our ClientOffering end to end logistics solutions and with offices spanning the globe this well established freight forwarder offers exceptional service with a dedicated Customer Service team.

The Position

• Develop relationships with an existing portfolio of clients
• Liaise with customers and internal team to ensure adherence to SOP's
• Monitor and update clients with shipment status and exceptions
• Recognise opportunities to develop further business 
• Provide quotations and shipment costings
• Calculate and negotiate rates as required
• Provide assistance and resolve Customer Service enquiries
• Assist managers and operations team to ensure customer satisfaction

The RequirementsTo be considered for this role you require:

• Well developed freight forwarding experience
• Ability to identify and meet customer needs 
• Excellent communication and interpersonal skills
• Commercial attitude
• Corporate presentation
• CargoWise experience

On Offer 

• Ongoing development opportunities
• Friendly, inclusive team 
• Salary + bonus + annual reviews

For more information regarding this role and many more in freight, customs and logistics with FRMSTAFF please contact Meredith Harvey on (02) 9313 9*** or visit our website www.frmstaff.com.au