We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.Job DescriptionThe RoleWe currently have an exciting opportunity to join our growing Orange team. The Relationship Advisor is responsible for advocating Beyond Bank Australia's core values and to deliver an exceptional customer that is aligned to our Customer Ownership Strategy whilst achieving individual performance targets that contribute towards the overall branch performance.In the role you will
- Provide a local customer owned banking experience to new and existing customers
- Proactively connect customer needs to Beyond Bank's offerings through excellent listening skills
- Complete Beyond Bank's Lending Accreditation program to assist our members with their personal and home lending needs.
- Manage general enquiries and provide sound advice and information to our customers
- Contribute to a high achieving team environment with your commitment to success and strong work ethic
- Manage customer bank accounts, including opening, closing, and overseeing transactions
- Collaborate with specialists in the business to deliver the best solution for the customer
- Excellent Customer Service skills
- A passion for building lasting customer relationships and serving the local community
- Able to work in a dynamic Customer Service environment
- Excellent problem solving and analytical skills
- Banking or Financial services experience desirable, but not essential
- A flexible, and diverse working environment
- Career development opportunities, training and coaching
- Annual paid work-life balance days to boost your annual leave
- Community volunteer days to support many community charities across Australia
- Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
- The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.