Job description
Description
The following is the Job Profile Summary from the Workday Job Catalog. Please replace all of the text in this description area with a complete job description that has been reviewed for correct content and formatting and is ready to post: Primary duty is managing and resolving customer complaints. Responsible for a group of clients. Investigates customer issues/incidents and has flexibility in negotiating resolutions and/or settlements based on client needs. Requires advanced product knowledge, interprets questions/requests and ensures proper resolution.
Qualifications