Customer Service Specialist - Tech Ecommerce

eShopping Group is an e-commerce success story with a Headquarters in Perth, and teams in Brisbane, Sydney and Globally! There are eight, soon to be nine brands under the eShopping Group umbrella which span Consumer Electronics, Beauty Tech and Pet verticals.

Thanks to the team's amazing work and our businesses' continued fast growth, we're looking for a talented Customer Service Representative to join our Perth team.

If you love the idea of providing support for customers throughout Australia, with tech, pet related, or beauty products then you’re the one for us!

Some of our online stores include Sentriwise, The Spy Store and eDog Australia

Work with an international team of 30+ people, in Australia, United States, Philippines, Vietnam, China and the United Kingdom!

We look for team member's who's personal and career goals align with ours and we know we can grow together. 

We love working with people who have a vision of where they want to be, especially when we believe that our business will be great for your growth

No two days in a high growth scale-up are the same, but these will be your key responsibilities:

• Full time 38hrs a week
  • Business hours Monday to Friday 9am - 5pm
• Providing a high level of customer experience via inbound calls live chat and tickets.
• Providing a high level of Customer Serviceface-to-face for walk-ins and click & collect customers.
• Provide our customers with technical support and troubleshooting.
• Providing the team with new ideas/suggestions in relation to marketing, sales, and service
• Comfortable being the face of the brand and help us create instructional videos across our online channels.
• Office located in Welshpool, WA 6106

• Excellent verbal and written communication skills to be used over the phone, via email and on live chat
• Ability to multitask and maintain focus in an often high-pressure, fast pace environment
• Problem-solving skills
• Organisational skills
• Ability to prioritise and be time effective
• Ability to be proactive and work independently