Customer Service Specialist

• Customer Service - Full Time
• Web & Phone Based 
• Solar & Battery Retailer 

About Clean Power Australia:

Clean Power Australia is a Top 20 by Volume Solar Retailer based in NSW, QLD, and ACT. We are looking to expand our Customer Support function. 

About the role:

We are seeking a passionate and customer-focused individual to join our team as a Customer Service Specialist. If you are enthusiastic about renewable energy, enjoy assisting customers, and thrive in a dynamic work environment, this is the perfect opportunity for you.

MAIN DUTIES/RESPONSIBILITIES:

• Provide exceptional Customer Service to clients inquiring about solar and battery products.
• Respond promptly to customer inquiries, concerns, and complaints via phone, email, and chat.
• Assist customers in navigating our products and services, addressing technical queries, and offering solutions to meet their needs.
• Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.
• Maintain accurate and up-to-date customer records in our database.

SKILLS & EXPERIENCE

• Previous experience in Customer Service, preferably in the solar or renewable energy industry.
• Strong communication skills with the ability to explain technical concepts in a clear and understandable manner.
• Excellent problem-solving abilities and a customer-centric mindset.
• Familiarity with solar and battery systems is advantageous but not mandatory.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficient in using customer relationship management (CRM) tools.

WHATS ON OFFER

• WFH & Office Based Role
• Competitive salary and performance-based incentives.
• Opportunities for professional development and career advancement.
• Work with a passionate and dedicated team in the sustainable energy sector.

Please be assured that confidentiality is assured with all prospective candidates.

Please note that only short-listed applicants will be contacted.