AddressAbout Us:
At St. George Leagues Club, we're not just a venue – we're a community. With over 27,000 members and a team of over 130 dedicated staff, we pride ourselves on offering an unparalleled experience.
We've recently expanded with the acquisition of the Scots Club, adding even more excitement to our portfolio. With a new Executive team leading the charge, we're embarking on an exciting growth journey, aiming to solidify our position as Sydney's premier hospitality destination.
About the Role:
As our Senior Gaming Floor Manager, you will lead and oversee the gaming operations across our group.
Your primary responsibilities will include ensuring the smooth and efficient running of our gaming facilities, leading and developing staff, delivering excellent customer service and maintaining compliance with all regulatory requirements.
You will be tasked with developing and implementing strategic plans to enhance the gaming experience for our members and guests.
Key Responsibilities
Leadership and Management:
- Lead and mentor the gaming and supervisor team, fostering a positive and professional work environment.
- Conduct regular training and development sessions to ensure staff are knowledgeable and motivated.
Operational Oversight:
- Oversee daily gaming operations.
- Ensure all gaming equipment is well-maintained and operational.
- Rostering and team management.
Compliance and Regulation:
- Ensure full compliance with all relevant gaming laws and regulations.
- Maintain up-to-date knowledge of changes in legislation and implement necessary adjustments to club policies and procedures.
Financial Performance:
- Monitor and analyse gaming revenue and expenses.
- Monitoring wages costs.
Customer Experience:
- Enhance the gaming experience for our patrons through excellent service, innovative promotions, and engaging events.
- Address and resolve any customer issues or complaints promptly.
Strategic Planning:
- Work with senior management to develop and implement long-term strategies for the gaming department.
- Stay abreast of industry trends and competitor activities to identify opportunities for growth and improvement.
Skills and Experience:
- 2+ years of experience in a similar role
- Proficient in the use of Microsoft Office suite, primarily Excel and Word
- Strong communication skills, both verbal and written
- Organised, proactive and ability to prioritise to meet deadlines
- RSA, RCG and ARCG
- Experience with programs such as Aristocrat S7000 and RedeemX or similar
- Excellent understanding of legislative requirements
- Experience in leading and training team members
Benefits:
- Daily meal allowance
- Complimentary breakfast items, fresh fruit and refreshments all day
- Employee referral program
- Employee rewards program
- Uniform provided
- Employee assistance program
- Ongoing paid training
- And more.
Don't miss out on this incredible opportunity to be part of St. George Leagues Club's journey to becoming Sydney's premier hospitality destination. If you're ready to make a difference, apply now via Seek by 8am Friday 14th June 2024.
Join us and be part of something extraordinary!
